To provide customers with a consistent and simple return/replacement experience, the customer must meet the minimum return/replacement policy requirements described below, and the following requirements will automatically apply to the seller's return/replacement.
*Note: The following policies only apply to users from GULIGULI's official online store (www.guligulilife.com). If you’ve purchased through other channels, such as Amazon, offline stores, etc., we recommend that you contact customer service correspondingly to obtain a faster solution. Thanks for your support and understanding!
Applicable Conditions For Returns and Refunds:
1. Return with quality issues
We provide a one-year product return and exchange warranty. If you choose to return the product for a refund, your refund will be refunded to you after the warehouse confirms receipt of the returned product.
Replacement requirements:
If there is a product quality problem within 1 year from the date of purchase, please provide the following information to apply for a new one.
1) Product order number;
2) Purchase link where you bought this item;
3) Videos or pictures that can clearly show the problem of the product.
Once the replacement application is approved, we will send you a replacement unit for free. However, the shipping fee will be borne by the buyer if it has exceeded 30 days from the purchase date.
2. Return without quality problems
You have at least 7 days from the receiving date to request a return and refund for free if you are not satisfied with the product you bought or if you have some other subjective views. If the item is returned more than 7 days from the date of receipt and the item is not defective, 50% of the depreciation fee and shipping costs in both directions will be borne by the buyer.
3. Cancel order
If you purchased an item from GULIGULI's official website and would like to cancel the order after the product has been shipped, you need to reject the package and bear the shipping cost, Please be informed.
4. Replacement Service will not be provided where:
1) Service is required beyond the warranty period.
2) Legal proof-of-purchase, receipts, or invoices are not provided or are reasonably believed to have been forged or tampered with.
3) Products sent to GULIGULI for replacement are found to be free of defects after all appropriate testing has been performed. Any failure or damage to the product results from unauthorized use or modification of the product.
4) Proof of damage during transit issued by the carrier cannot be provided.
5) Other situations specified in this policy.
