Frequently Asked Questions


How do I change an Order?

Made a mistake while ordering? You can change or cancel your order before it leaves our warehouse by contacting our customer care team by email

How do I return an item(s)?

If you find you're not satisfied with an item you've purchased from us, we have a 14 Days Return/Exchange Policy. Products can be returned for exchange if they are not opened, used and are in good resalable condition with original packaging. Your refund will be processed in the original form of payment within 7 business days. You will be notified via email when this transaction has taken place.

Where is my order?

When you place an order online at GULIGULI, you will receive a confirmation email with an order number that you can use to track your order on its journey to your door. Check our Shipping Policy for delivery time estimates, if you have specific shipping requirements feel free to contact us.

Shipping & Deliveries

How much do I need to spend to enjoy Free Shipping?

Unlike others, we have No Minimum Spending! Enjoy our free standard shipping

How long does delivery take?

We understand your furry friend can't wait to get their favorite toys , which is why we aim to get your order to you as soon as possible. Our Standard shipping time is 1 - 4Business days from the date of your order.

What time of day will my order be delivered?

Deliveries take place 7 days a week between 9 am to 8 pm. To make it easier for you, when you place an order, make sure to leave specific instructions on where your package should be left if you're not home. Deliveries on public holidays are subject to couriers working hour.

Is it possible to pay for an order, but have it sent to another address?

That's not a problem at all! Just make sure to put the recipient’s name and relevant information on the shipping address to avoid confusion


What payment options do you offer?

You can pay securely at GULIGULI using either PayPal, Credit Cards. We accept Visa, Mastercard, American Express and Bank Transfers.