Shipping Policy

Kindly note that the below shipping guide is only for reference purposes. The actual shipping period may vary depending on holidays, customs, and circumstantial factors. Customers will be notified about the shipping status via email after the shipment has been dispatched and can also track their orders through Order Status.

1. Shipping Time and Warehouse

Amazon Warehouse is our logistics partner to ship out GULIGULI products. We ship out in the GULIGULI local warehouse from the US/UK/EU/JP.

All orders are subject to a 24-72 working hours processing period before shipping (Note: The delivery time of pre-sale products is subject to the arrival time.). We uses the best carriers in the business, but we are unable to offer same-day shipping service or guarantee overnight or 2nd-day delivery.

2. How much does the shipping cost?

Free Shipping over $15.99 and duty-free on All Orders.

*Currently, we are only able to accept orders and shipments within the regions listed on the Order page.

*Please note that delivery may be delayed on weekends and holidays.

3. How to Expedite Shipping Your Order

Please fill in the complete delivery address, including the name of the recipient, the company name, the apartment number, floor number, street name, and effective phone number to avoid delay or loss of parcels. If the parcel is lost due to subjective reasons such as address failure, GULIGULI cannot be responsible.

We use a third-party address verification system, so please enter your address information exactly as it appears on your credit card billing statement. Incorrect information may cause a delay in the processing or shipment of your order.

If your order is returned to GULIGULI as undeliverable from our shipping partners, you will need to place a new order. Please contact Customer Support to resolve your payment issue at support@guligulilife.com.

Save time and avoid frustration by entering the address information in the appropriate boxes and by double-checking for typos and other errors.

4. Non-Refundable Shipping

Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason.

5. Shipping FAQ

I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route, but you can cancel an order within 60 minutes and reorder with accurate details.


Notes:

If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.

If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. GULIGULI will not replace the order or issue a refund.



If you have any shipping questions, you can contact us via email at any time: support@guligulilife.com